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Arkasa
Terms of Service

Terms of Service

Arkasa Server - Terms of Service

Effective Date: January 13, 2026 Version: 1.0

Introduction

These Terms of Service ("Terms") govern your access to and use of the Arkasa gaming server ("Server", "Service"), operated by Didier De Ridder ("we", "us", "our", "Operator").

By accessing or using the Server, you agree to be bound by these Terms, our Privacy Policy, Terms of Sale, and Community Guidelines.

If you do not agree to these Terms, do not access or use the Server.

Section 1: Liability Disclaimer

THE SERVER IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

To the fullest extent permitted by Belgian law, we disclaim all warranties including but not limited to:

  • Warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties regarding server availability, uptime, stability, or error-free operation
  • Warranties regarding data integrity, security, or protection from loss
  • Warranties regarding compatibility with specific hardware or software

You access and use the Server at your own risk. We are not responsible for:

  • Loss of game progress, characters, items, or virtual property
  • Server downtime, crashes, rollbacks, or data loss
  • Actions of other players or third parties
  • Damages arising from your use of the Server

This disclaimer does not exclude or limit mandatory consumer rights under Belgian and EU law.

Section 2: Indemnification

You agree to indemnify, defend, and hold harmless Didier De Ridder, and any moderators, administrators, or staff ("Indemnified Parties") from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

  • Your use of the Server
  • Your violation of these Terms or applicable laws
  • Your violation of any third-party rights
  • Content you create, upload, or transmit on the Server
  • Your conduct toward other players

This indemnification obligation survives termination of these Terms.

Note for EU Consumers: This indemnification clause does not apply to consumers residing in the EU/EEA to the extent it would be considered an unfair contract term under local law.

Section 3: Privacy and Data Protection (GDPR Compliance)

Data Controller: Didier De Ridder Address: Cyriel Buysselaan, 9120 Melsele, Belgium Email: arkasaserver@gmail.com Supervisory Authority: Belgian Data Protection Authority (Gegevensbeschermingsautoriteit/GBA)

We process personal data in accordance with:

  • EU General Data Protection Regulation (GDPR)
  • Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data

For complete details on data collection, processing, retention, and your rights, see our [Privacy Policy]

Summary of Your Rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to lodge complaint with Belgian GBA (www.dataprotectionauthority.be)

Section 4: Age Requirements

Minimum Age: You must be at least 13 years old to use this Server.

By accessing the Server, you represent and warrant that:

  • You are at least 13 years of age
  • If under 18, you have obtained parental or guardian consent
  • You meet the minimum age requirements of the game platform (Steam, Epic Games)

Parental Consent: Players under 13 cannot consent to data processing under GDPR. We do not knowingly collect data from children under 13. If we discover such data, it will be deleted.

Age Verification: We reserve the right to implement age verification measures and to terminate accounts suspected of belonging to underage users.

Section 5: Intellectual Property Rights

Our Intellectual Property

All content created by or for Arkasa, including but not limited to:

  • Server name, logo, branding, and graphics
  • Custom mods, plugins, scripts, and configurations
  • Website design and content
  • Discord bot functionality

...is owned by or licensed to Didier De Ridder. You may not use, copy, modify, or distribute this content without written permission.

Your Content

You retain ownership of content you create (character names, base designs, etc.). By using the Server, you grant us a non-exclusive, royalty-free, worldwide license to:

  • Display and store your content on the Server
  • Use your content for moderation and rule enforcement
  • Create backups and archives

Virtual Goods and Currency

You acknowledge that virtual items, resources, creatures, and currency obtained in-game or purchased are digital goods tied to your Server account. These items have no real-world monetary value outside the Server and cannot be exchanged for cash. Virtual goods are non-transferable to other accounts or servers. In the event your account is banned or the Server permanently closes, access to virtual goods ends without additional compensation beyond any applicable consumer rights.

Third-Party Content

ARK: Survival Ascended and related trademarks are property of Studio Wildcard. Our Server operates under their community server guidelines and is not affiliated with or endorsed by Studio Wildcard.

Commercial Use Prohibited

You may not use Server content, screenshots, recordings, or associated materials for commercial purposes without written authorization.

Non-commercial streaming, screenshots, and recordings for personal or community use are permitted.

Section 6: Dispute Resolution

Internal Resolution Process

Step 1 - Contact Moderators For in-game disputes, contact a moderator via Discord or in-game.

Step 2 - Submit Ticket For formal complaints, open a support ticket at https://discord.gg/arkasa or email arkasaserver@gmail.com.

Step 3 - Appeal to Administration If unsatisfied with moderator decision, submit written appeal within 7 days.

Appeal Requirements

  • Your username and account information
  • Description of the incident and decision being appealed
  • Evidence supporting your appeal
  • Reason why you believe the decision was incorrect

Response Timeline

  • Acknowledgment: within 48 hours
  • Investigation and decision: within 7 days
  • Final appeal decision: within 14 days

Final Decision Authority

Decisions by senior administration are final and binding for Server-related matters.

This does not affect your statutory rights to seek external dispute resolution or legal remedies.

Alternative Dispute Resolution (ADR) - Step by Step

Step 1: Direct Negotiation (Required First)

  • Email: arkasaserver@gmail.com
  • Subject: "Dispute - [Your Issue]"
  • Include: Account details, transaction info (if applicable), detailed description
  • Response: 48 hours acknowledgment, 7 days resolution attempt

Step 2: ADR Mediation (If Step 1 Fails)

  • Provider: European Consumer Centre Belgium
  • Website: www.eccbelgium.be
  • Cost: Free for consumers
  • Timeline: Typically 30-90 days

Step 3: EU ODR Platform (Alternative to Step 2)

Step 4: Court Proceedings (Last Resort)

  • Only after ADR attempt documented
  • EU consumers: Belgian courts or your home country courts
  • Non-EU consumers: Belgian courts (Brussels)

Consumers are encouraged to attempt ADR before initiating court proceedings.

Section 7: Payments and Chargebacks

Finality of Sales

Except where mandatory consumer law provides otherwise, all sales of digital content are final once delivery has occurred and the consumer has explicitly waived their right of withdrawal. Because we provide immediate access to digital goods, you acknowledge that you lose your right of withdrawal (14-day cooling-off period) once the content is delivered, in accordance with EU Consumer Law and as confirmed via dual consent at checkout.

Chargebacks

Legitimate chargebacks (unauthorized transactions, non-delivery, or defective services) are your consumer right and will be handled in accordance with applicable law.

Fraudulent or abusive chargebacks (where goods were delivered as described and used) may result in:

  • Suspension or termination of your account
  • Revocation of access to virtual goods
  • Us disputing the chargeback with evidence of delivery and usage
  • Recovery of administrative costs and fees where permitted by law

We encourage you to contact us at arkasaserver@gmail.com before initiating a chargeback, so we can resolve any issues directly.

Third-Party Payment Processor

Purchases are processed by Tip4Serv acting as payment processor. By making a purchase, you also agree to their Terms of Service: https://tip4serv.com/terms-of-use

In case of payment disputes, Tip4Serv regulations may apply in addition to these Terms.

Section 8: Governing Law and Jurisdiction

Applicable Law: These Terms are governed by Belgian law, including:

  • Belgian Civil Code
  • Belgian Code of Economic Law
  • EU General Data Protection Regulation

Jurisdiction: Subject to mandatory consumer protection provisions, disputes shall be submitted to the courts of Brussels, Belgium.

EU/EEA Consumer Rights: If you are a consumer in an EU/EEA member state:

  • You retain the right to bring claims in your home country's courts
  • Mandatory consumer protections of your jurisdiction may apply
  • We accept service of process in any EU/EEA Member State

Non-EU/EEA Consumers (USA, Canada, Australia, etc.):

  • These Terms are governed exclusively by Belgian law
  • Disputes shall be resolved through the ADR process in Section 6, or Belgian courts
  • You waive class action rights to the extent permitted by your jurisdiction
  • Small claims (under EUR 500): exempt from formal proceedings by mutual agreement
  • Claims EUR 500-5,000: ADR mediation strongly recommended before court action
  • Claims over EUR 5,000: Court proceedings in Brussels, Belgium

Conflict of Laws: Belgian law applies without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Section 9: Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

  • That provision shall be modified to the minimum extent necessary to make it valid and enforceable
  • If modification is not possible, the provision shall be severed from these Terms
  • The remaining provisions shall continue in full force and effect

The invalidity of any provision does not affect the validity of the remaining Terms.

Section 10: Modifications

We reserve the right to modify these Terms at any time.

Notification of Changes:

Acceptance of Changes:

  • Continued use of the Server after the effective date constitutes acceptance
  • If you do not agree to modified Terms, you must stop using the Server

Version History: Current version and change history available at www.arkasa.gg/terms

Service Termination

We reserve the right to discontinue the Server or any part of the Service at any time. In the event of a permanent Server closure, we will attempt to provide at least 30 days' notice via Discord. Upon closure, access to virtual goods ends without additional refund or compensation.

Section 11: Entire Agreement

These Terms of Service, together with:

...constitute the entire agreement between you and Didier De Ridder regarding your use of the Server.

No Verbal Modifications: No verbal statements, promises, or representations by staff, moderators, or administrators override these written Terms.

Supersession: These Terms supersede all prior agreements, representations, and understandings regarding the Server.

Section 12: Enforcement System

Progressive Discipline Structure

LevelOffense TypeConsequence
1Minor violations (spam, minor disrespect)Warning
2Repeated minor violationsTemporary mute (1-24 hours)
3Moderate violations (harassment, rule violations)Temporary ban (1-7 days)
4Serious violations (repeated offenses, griefing)Extended ban (7-30 days)
5Severe violations (cheating, doxxing, threats)Permanent ban

Immediate Ban Offenses (No Warning)

  • Use of cheats, hacks, or exploits
  • Meshing or undermapping
  • Doxxing or real-life threats
  • DDOS attacks or server interference
  • Illegal content distribution

Documentation

All enforcement actions are documented including:

  • Date and time of offense
  • Nature of violation
  • Evidence collected
  • Action taken
  • Staff member responsible

Moderator Accountability

Staff decisions may be reviewed upon appeal. Abuse of moderator powers is not tolerated.

Belgian Consumer Protection Addendum

Consumer Rights (Belgian Code of Economic Law Book VI)

By using this Server with paid services, you are a consumer entitled to:

  • Protection against unfair commercial practices
  • Transparent, accurate information about services and prices
  • Access to alternative dispute resolution

We commit to:

  • Not using misleading information about game mechanics or rewards
  • Not using aggressive or manipulative commercial practices
  • Not exploiting addictive tendencies or using dark patterns

Consumer Complaints: Contact arkasaserver@gmail.com or use Belgian ADR via www.eccbelgium.be

Digital Services Act (DSA) Compliance

Digital Services Coordinator: Belgisch Instituut voor Postdiensten en Telecommunicatie (BIPT) / Belgian Institute for Postal Services and Telecommunications

Contact for Authorities: arkasaserver@gmail.com

Illegal Content Reporting:

Response Timeline: Reports acknowledged within 72 hours, investigated promptly.

Content Moderation: We maintain records of moderation decisions available to authorities upon lawful request.

Minor Protection Measures (DSA Compliance)

In compliance with Digital Services Act requirements for minor protection:

  • Age Verification: Age confirmation checkbox required at registration and checkout
  • Parental Consent: Players under 18 must declare parental/guardian consent
  • No Targeted Advertising: We do not serve targeted advertising to identified minors
  • Enhanced Privacy: Minor accounts receive enhanced privacy protections
  • Parental Access: Parents/guardians can request child account data via GDPR access request (arkasaserver@gmail.com)
  • Content Filtering: Age-appropriate content measures active for identified minors

Contact Information

Operator: Didier De Ridder Business Address: Cyriel Buysselaan, 9120 Melsele, Belgium VAT Number: BE1023.256.463 Email: arkasaserver@gmail.com Website: www.arkasa.gg Discord: https://discord.gg/arkasa

Last updated: January 13, 2026 Version: 1.0